Frequently Asked Questions

For US shipping, please visit our website us.memoparis.com.

For UK shipping, please visit our website uk.memoparis.com.

From this website, we can ship to the following countries:

Albania, Andorra, Australia, Austria, Bahamas, Bahrain, Belgium, Benin, Bosnia & Herzegovina, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Cayman Islands, Croatia, Cyprus, Czechia, Côte d’Ivoire, Denmark, Dominican Republic, Estonia, Finland, France, Gabon, Germany, Ghana, Greece, Grenada, Guernsey, Hong Kong SAR, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lebanon, Lichtenstein, Lithuania, Luxembourg, Malaysia, Maldives, Mali, Malta, Martinique, Moldova, Monaco, Morocco, Myanmar (Burma), Netherlands, Niger, Nigeria, Norway, Oman, Philippines, Poland, Portugal, Romania, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, St. Martin, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Thailand, Togo, Trinidad & Tobago, Tunisia, United Arab Emirates, United Kingdom, Vatican City, Venezuela.

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The available delivery methods will be offered to you upon validation of your order. We work with Colissimo, Chronopost, FedEx and DHL depending on the country of delivery.

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For any order over 50€, take advantage of free shipping for European Union, over 150€ for Europe and over 300€ for the rest of the world. For UAE and Hong-Kong SAR, please refer below.

 

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The delivery delays depend on the delivery method chosen during the validation of your order. The average delivery time will be indicated during the order placement.

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If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we kindly invite you to contact our Customer Service as soon as possible. Once your order has been confirmed, we cannot guarantee that the address will be modified. However, we will do our best to accomodate your request.

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Once your package has been shipped, a notification email containing a tracking number and carrier information will be sent to you. If you placed your order using a customer account, the tracking number will be available in your account under "My Orders".

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When ordering online, you can enter different addresses for delivery and billing.

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Yes, it is possible to schedule an in-store appointment via our website. Please click here to choose a date and a time slot.

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If you cannot be present for the delivery of your order, and the delivery requires signature, we kindly invite you to contact directly the carrier to fix a different date and time slot.

If your order does not require signature, the parcel will be left in the mailbox / front door.

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Unfortunately, delivery to PO Boxes in currently not available.

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Yes, it is possible to arrange a delivery to a hotel. When placing an order, please indicate a hotel name and address in the address line.

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If you would like to return your order, please contact our Customer Service that will provide you with further instructions: hello @ memoparis.com

Please not that you have 14 calendar days from the delivery date to exercise your right of withdrawal and request a refund.

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You have 14 calendar days from the delivery date to exercise your right of withdrawal and request a refund for the product(s) that were not satisfactory for you. Please note that products that are opened, damaged, used, bear marks, have been modified or returned in non-original packaging are not subject to the right of withdrawal. Please note that personalized products cannot be exchanged or refunded either.

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You have 14 calendar days from the delivery date to exercise your right of withdrawal and request a refund.

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Refund is made using the same payment method as during the order placement, within a maximum period of 30 days after exercising the right of withdrawal subject to the compliance conditions mentioned above.

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We will reimburse you for the full amount paid, including shipping costs. However, please note that the return shipping fees are at your charge.

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We will reimburse you for the full amount paid, including shipping costs. However, please note that the return shipping fees are at your charge.

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For safety and legal reasons, we will make refund to the payment method used to make the purchase.

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It is not possible to return a product purchased online to a store. You have 14 calendar days from the delivery date to exercise your right of withdrawal and request a refund. To exercise this right, please contact our Customer Service: hello @ memoparis.com

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For security reasons, we will make refund to the same payment method used to make the purchase. You can contact our Customer Service to obtain an exchange of your gift if the 14-day withdrawal period is still pending. Please note that personalized products are neither exchangeable nor refundable.

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It is possible to exchange items of your order during the 14-day withdrawal period. Please contact our Customer Service (hello @ memoparis.com) to receive further information. However, please note that only intact and unopened products are eligible for exchange.

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If you need help with your order, please email us at: hello @ memoparis.com

We might be busy preparing orders, but will get back to you as soon as possible. Please allow 24-48 hours during business days (Monday-Friday) for a response.

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If you would like to cancel or modify your order, please contact our Customer Service as soon as possible. Once an order has been submitted, we cannot guarantee that it will be cancelled or modified. However, we will do our best to accomodate your request.

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If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Service as soon as possible. Once your order has been confirmed, we cannot guarantee that it will be modified. However, we will do our best to accomodate your request.

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Once your order has been confirmed, an order confirmation email will be sent to the email address you provided. If you have not received this email, check your spam folder and contact Customer Service.

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We sincerely apologize for this inconvenience. We invite you to contact our Customer Service by email at the following address upon receipt of your package: hello @ memoparis.com

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We sincerely apologize for this inconvenience. We invite you to contact our Customer Service by email at the following address: hello @ memoparis.com

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If you would like to obtain a copy of your invoice, please contact our Customer Service providing the number of your order at the following address: hello @ memoparis.com

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We invite you to browse through our website catalog, select a category from the menu or click on our selection highlighted on the home page. Once you have selected your item, choose the size of your bottle, if applicable, and add it to your shopping cart by clicking on "Add to Cart". You can continue shopping by clicking on "Continue Shopping" or access your cart by clicking on "View Cart". Once in your cart, we invite you to select your samples and gifts if applicable. You can then proceed to the next step by clicking on "Finalize my order". We advise you to create an account on our site in order to have access to exclusive offers.

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Our website allows you to search or filter our perfumes by Collections but especially by olfactive families which will help you to make your choice if you already know what kind of fragrance you want. Moreover, if you have a favorite ingredient, you can indicate it in the search bar. 

Please also don't hesitate to contact our team at hello @ memoparis.com. They will be happy to help you find the perfume that suits you best or the ideal gift.

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Each order is already packed in a branded, colored gift box (except samples and Discovery Set). However, personalized messages are not yet available on our website.

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Once your package has been shipped, a notification email containing a tracking number abd carrier information will be sent to you. If you placed your order using a customer account, the tracking number will be available in your account under "My Orders".

If you can't find the tracking number, please contact our Customer Service: hello @ memoparis.com

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You will find the products currently available online on our website. Some items might be temporarily out of stock. If you cannot find the product you are looking for, please contact our Customer Service. 

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Email us at: hello @ memoparis.com!

Your feedback and questions are important to us. We might be busy preparing orders, but we will get back to you as soon as possible. Please allow us 24-48 hours during business days (Monday-Friday) for a response.

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 If you wish to send us a spontaneous application, we invite you to send us your resume accompanied by a cover letter at workingwithus @ memo-i.com

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If you would like to become one of our affiliates, please send an email to our Customer Service: hello @ memoparis.com

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If you wish to have an epistolary relationship with Memo Paris, please write to the following address :

MEMO International SA

Memo Paris

12 rue du Lac,

1207 Geneva,

Switzerland 

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You can find all Memo Paris points of sales in the "Find us" section.

Please note that we also ship our fragrances worldwide. 

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If you are interested in distributing and/or retailing Memo Paris products, please send an email to: hello @ memoparis.com. Our sales team will review your application. Please note that Memo Paris has a very selective distribution policy with many criteria to meet. Only high-end department stores, specialized perfumeries and outlets with selected brands can qualify to become an authorized point of sale.

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The Parisian perfume house was launched in 2007 by Clara Molloy and her husband John. The founders see fragrance as a journey, forging its identity around magical destinations and potent raw materials. This desire for travelling to far-off places and encounters is the very reflection of the founding couple: she is the Parisian-Catalan poet, he is the sporty Irish globetrotter.

Inspired by Clara's creativity and the worldwide adventures of both Clara and John Molloy, our fragrances reflect a world where cultures, exploration, and art blend seamlessly. If you would like to learn more, please click here.

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Memo like memory. Like souvenir. Like sillage

"The Journey is the destination" is Memo's motto: the time of the journey is an integral part of the experience, it is essential for the encounter with beauty to occur. Creating a perfume is part of the same movement. It is also a matter of patience and high standards in order to achieve the desired olfactory landscape. Faithful to this vision of beauty, Memo redraws the map of a sensitive world rich in emotions, by creating a unique olfactory world map.

If you would like to find out more, please click here.

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To use your voucher code, simply enter it in the space provided in the summary of your order during checkout, then validate.

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If your voucher code does not work, please make sure you respect all the conditions required (e.g. the majority of codes have a minimum purchase amount).

If the code allows you to receive a free product, please make sure you added the product to the card before applying the code.

In case you still face an issue, please contact our Customer Service: hello@memoparis.com

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Our codes are not cumulative, you can only use one code per order. If you have several codes, please choose one that you prefer to redeem first.

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Usually, the voucher is sent to you by email 2-3 days after the order placement. Sometimes, it might end up in a spam folder. If you did not receive your voucher code, please contact our Customer Service: hello @ memoparis.com

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The voucher received after ordering a Discovery Set is valid during 6 months from the date of receipt.

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Usually, the voucher is sent to you by email 2-3 days after the order placement. Sometimes, it might end up in a spam folder. If you did not receive your voucher code, please contact our Customer Service: hello @ memoparis.com

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You can pay on our website with Credit Card, Visa, Master Card, Apple Pay and / or with a Paypal account. All payment methods are secured. Cards issued by banks outside France must be international cards. When paying by credit card, you will need to fill in the following information: card type / card number / expiration date / cryptogram number. 

Check payments are not accepted.

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We take the security of our customers' bank details seriously. All payments on our site are fully secured and protected.

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When your order has been validated by our system, your account will be automatically charged for the order amount.

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In case of payment refusal, your order will be automatically cancelled. We invite you to verify the payment information provided and contact your banking institution to find out why your card was declined. 

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We only accept one payment method per order. If you would like to use several payment methods, we invite you to place several orders.

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Custom taxes may be applied by carriers during the delivery of your package. Please note that these potential extra charges are not included in your order.

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You can pay your order only in the currency used on our website. We do not accept payment in any other currency. Please note that if you have any additional fees applied by your bank, they will be charged to you.

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For reasons of aesthetics and environmental improvement, we have decided to develop a new packaging. Since we are in the middle of a transition, you may receive the previous version of this one.

Memo Paris is taking a step forward in its commitment to the environment. The choice of a new packaging, made of 80% recycled paper, contributes to this.

Its inner design reveals the core of Memo Paris, that is all about travel and olfactive destinations. When thinking about travel, a map is always nearby. You can’t find your way without it. Maps have always been the first tool to project oneself wherever, and its lines, curves, marks are both a fascinating and a helpful object. It’s an immemorial form, from parietal to digital ages, via printed copies; the ones that are present in each home, to dream the travel before experiencing it.

Memo Paris loves maps and, no wonder then, wants to share its own. So close to the fragrances, telling the Memo geography.

The pattern that dresses the Memo Paris box is inspired by the idea of a “carte du Tendre”, a French fancy created in the XVIIth century. It’s a symbolic representation of an imaginary country, as a game to explore feelings and passions. Here, the geography is linked to the fragrances and collections of the Memo universe, like so many destinations and emotions to discover. This map is likely to evolve according to each new place or fragrance Memo Paris will approach: from the Memo Paris box to a wallpaper in a new boutique, from Hong Kong to Dubai, its design is aimed to be renewed and to offer new visions.

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In constant improvement of our customer experience, the coloring of some of our fragrances was reworked in order to be more uniform with the rest of the collection. Please note that the change in the color of the juice did not affect the smell, the long lasting and the wake of our fragrances.  

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You can find perfume ingredients on the bottom of the perfume box and on the sample cards. The ingredient list is also available on a product page on our website.

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Memo Paris products are subjected to numerous and rigorous tolerance tests at all stages of development and meet the most stringent international standards in order to eliminate any substance with allergenic or irritant properties. However, in the case of discomfort or intolerance, we invite you to contact our Customer Service. Consult a doctor if necessary.

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A product that is currently out of stock on the website might be available in store. Please consult the Store Locator to find the nearest to you point of sale.

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We are unable to authenticate your Memo Paris perfume based on the lot number or photos of the perfume. However, if you provide the name and place of purchase (or the name of the website), we can confirm whether the store is an authorized retailer of our fragrances, the confirmation of which guarantees an authentic fragrance purchase.

To ensure you are buying a genuine Memo Paris perfume, it's best to make your purchases from authorized retailers, reputable perfume stores, or directly from this website. This way, you ensure you receive a high-quality product that meets safety and health standards, while also respecting the rights of creators and legitimate businesses.

If you would like to learn more about why you should avoid buying fake Memo Paris perfumes, please click here.

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We are unable to authenticate your Memo Paris perfume based on the lot number or photos. However, if you provide the name and place of purchase (or the name of the website), we can confirm whether the store is an authorized retailer of our fragrances, the confirmation of which guarantees an authentic fragrance purchase.

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The shelf life of our products after opening is available on the bottom of the box. Usually, the shelf life is between 12 and 24 months (please note that there might be exceptions).

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Keep your Memo Paris perfumes in the best possible way by following these tips:

- Keep the bottle closed until the first spritz  

- Store your perfume in a dark & dry place 

- Avoid storing your perfume in the bathroom

- Keep the bottle sealed when not in use

- Avoid excessive shaking of the perfume bottle

- Maintain a constant temperature

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Memo Paris products are manufactured and tested to avoid the risk of allergy. However, we recommend you to perform a skin test before use by applying the product to a small area to test your sensitivity. If a skin reaction occurs, discontinue use and consult a physician if necessary.

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In order to respect European standards and legal requirements, some reformulations may occur on some of our fragrances. Please note that no reformulations have affected the perfumes' the scent, longevity, power and sillage.

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At Memo Paris, we are here to accompany you in the look for you perfect fragrance journey. Please email us at: hello @ memoparis.com

Want to discover more than one scent? Order the Discovery Set composed of the 7 most sought-after of the brand!

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All the Memo Paris perfumes are made in France and follow the European cosmetic laws and regulations.

If you would like to learn more about why Memo Paris manufactures its perfumes in France, please click here.

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Memo Paris does not offer discounts. However, we often make special offers and gifts to our clients. To find out more information about special offers and gifts, please subscribe to our Newsletter and regularly visit our website for the latest updates.

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Please contact our Customer Service to receive more information on how to create your bespoke fragrance.

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If you would like to personalize your product, you can add perfume engraving (22 characters max) that is offered on the product page. Please note that in case of engraving, additional cost of €10 will be charged, and we might take a bit more time to process your order.

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Our Customer Service can provide assistance only regarding orders placed online on our official website and bought at Memo Paris boutiques. In case of issues with Memo Paris products purchased in our partners’ stores, we kindly invite you to contact the dedicated Customer Service.

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All Memo Paris perfumes are “to share” – for both men and women.

Memo Paris invites you to embrace unisex fragrances, where scent becomes a canvas for boundless tales. If you would like to find out more, please click here.

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A voucher code is valid only once per client. For this reason, the code is sent once even if several Discovery Sets have been purchased.

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You've likely noticed our refreshed packaging, and we're thrilled to share the essence of this change with you. As champions of both art and sustainability, our evolution is rooted in these values.

Rest assured, while our packaging may have transformed, the fragrances within remain untouched. The heart of each scent, the emotions they evoke, and the memories they kindle remain as captivating as before.

This change signifies our commitment to intertwining artistry and responsibility. As creators of olfactory masterpieces, we aim to preserve both the artistic spirit and the environment that fuels our inspiration. Our sustainable packaging mirrors this pledge.

Moreover, this packaging evolution allows us to reduce waste and minimize our ecological footprint, creating a positive impact on the planet we all cherish.

Furthermore, our bottle packaging stands as an exquisite example of artistry. The intricate design and the aesthetic interplay between light and glass all contribute to an experience that mirrors the elegance and complexity of our fragrances.

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Memo Paris does not offer free samples. All our samples, as well as Discovery Set, are available for purchase on our website at Discovery Set & Gifts section.

We appreciate your interest in Memo Paris and understand your curiosity about our chargeable sample policy. If you would like to learn more, please click here.

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Memo Paris, renowned for its evocative fragrances inspired by global exploration, has chosen to exclusively offer Eau de Parfum, setting itself apart from traditional Eau de Toilette options. This strategic decision is deeply woven into the brand's DNA, embodying luxury, authenticity, and a narrative-driven approach. If you would like to learn more, please click here.

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The vast majority of Memo Paris fragrances are vegan, and we are working to make them all vegan in the future. Some of the fragrances, however, contain non-vegan ingredients (e.g. honey). Please do not hesitate to contact our Customer Service at hello @ memoparis.com to get more information about your fragrance. We will be happy to help you.

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Memo Paris is taking a step forward in its commitment to the environment. The choice of a new packaging, made of 80% recycled paper, contributes to this.

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At Memo Paris, none of our products nor the ingredients that compose them are tested on animals. We follow the EU regulations in force.

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We invite you to create an account, which will allow you to :

- track your online purchases and consult your order history

- manage your personal information

- manage your subscription to our Newsletter to follow our news

- access a set of personalized services

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It is not necessary to create an account to place an order online. You can place an order as a guest.

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To create your customer account, go to the "My account" section located in the top menu of our site. Click on "Create your account", fill in the required information and validate. A confirmation email will be sent to the address you provided. You can also create an account during the order placement, after having added products to the cart (access your cart and click on "Create your account").

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You can make the necessary modifications in your customer account ("My Profile", then "Modify"). If you would like to delete your account, please contact our Customer Service: hello@memoparis.com

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To reset your password, click on "My Account", then on "Forgot your password?" You will then be able to enter your email address to receive a message to reset your password.

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We invite you to double check the email and password used to access the account. If you forgot your password, click "My account" then "Forgotten password?". You will then enter your email address to receive an email allowing you to reset your password. 

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 To access your order history, connect to your account on the Memo Paris website and consult the "My orders" page.

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Please rest assured that Memo Paris attaches great importance to the protection of your privacy and the data collected.

In accordance with strict regulations, in particular GDPR, you have the right to access and rectify your personal data, as well as the right to request its erasure, to oppose its processing for legitimate reasons and to obtain its limitation or portability to the extent that this is applicable. You can find all the information concerning our Privacy policy, as well as the methods of exercising your rights in terms of personal data, on the following pages:

- Privacy Policy

- Terms and Conditions

For any questions related to the collection and processing of your data by Memo Paris, you can contact by email our data protection officer at the following address: hello @ memoparis.com

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In order to subscribe to our Newsletter, we invite you to fill in your email in the registration form via the "Newsletter" section located at the bottom of our website, or to create a Memo Paris account.

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By subscribing to the Memo Paris Newsletter, you will be among the first to be informed of new products, events, and news.

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To unsubscribe from Memo Paris Newsletter, click on the hyperlink "Unsubscribe". The link is located at the bottom of a Newsletter.

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